My neighbor and I, two older ladies with limited knowledge of HVAC systems, recently had the pleasure of doing business with your technician Michael. Over the years, both of us have experienced condescending or lax attention from some service contractors. Neither of these descriptors fit your employee!. He was thorough, took the time to explain what he was doing and why and offered practical, and realistic advice in a kind, easy to understand and patient manner. He inspired trust and confidence and we will most assuredly be calling on his services again. Thank you Michael!