Recently my neighbour and I, two “mature” ladies with limited knowledge about our older HVAC system, had the pleasure of doing business with your technician, Michael. Over the years, both of us have experienced condescending or less than fullsome attention from other service contractors. Neither of these descriptors fit your employee! He was thorough, took time to explain what he was doing and why. When asked, he offered practical and realistic advice in a kind, easy to understand and patient manner. He inspired both trust and confidence. We will most assuredly be calling on his services again. Thankyou Michael!